PharmaCare Takes Top Spot in the PBMI Customer Satisfaction Report
LINCOLN, R.I.- November 29, 2005 -- For the fifth consecutive year, PharmaCare has achieved the top ranking for "overall service and performance" -- in the 2005 Customer Satisfaction Report conducted by the Pharmacy Benefit Management Institute (PBMI).*
Despite escalating drug costs and increasing economic pressures, the company also was first in "ability to deliver on promised savings." Respondents noted that PharmaCare's key strengths include its flexible and responsive customer and member services, as well as its mail-service and benefit management.
"We are extremely pleased our performance is being recognized," said Greg Weishar, President and CEO of PharmaCare. "We have been working hard to meet our clients plan goals and are committed to continue providing programs that work to improve customer satisfaction and plan savings. This award is evidence of our commitment to Value, Trust and Integrity with our partners".
The 2005 Pharmacy Benefit Manager Customer Satisfaction Report provides plan sponsors with information to select and manage PBM services. This survey was conducted in June 2005 by PBMI.
PBMI, based in Tempe, Arizona, is an independent organization that provides research-based education to help pharmacy benefit management companies develop and manage strong programs. The PBMI annual customer satisfaction survey evaluates the quality of services of the major PBMs in the industry. This year, 416 large employers (more than 2,500 employees) representing 8,451,464 benefit plan members in the United States responded to the survey.
The complete PBMI survey report is available for purchase at www.pbmi.com.
Founded on the principles of value, trust and integrity, PharmaCare has become one of the largest pharmaceutical benefit managers in the country. The company helps large employers, managed care organizations, insurance companies, unions and government agencies provide safe, cost- effective prescription drug coverage for over 30 million Americans. PharmaCare's comprehensive offerings include fully integrated, state-of-the art mail-service, one of the nation's largest specialty pharmacy with over 40 retail locations and a network of more than 56,800 retail pharmacies locations in all 50 states, and in nearly every city. PharmaCare is a wholly-owned subsidiary of CVS Corporation (NYSE:CVS). www.pharmacare.com
*In 2004, PharmaCare acquired EHS. The PBM ranked first in overall service and performance from 2001-2004.