J.D. Power and Associates 2009 Call Center Award
Caremark Customer Care Centers Recognized for Customer Satisfaction ExcellenceThe Caremark Customer Care Centers have again been recognized for customer satisfaction excellence by J.D. Power and Associates Certified Call Center Program(SM). This distinction, which the Company has held since 2006, acknowledges Caremark's call center operations as providing "An Outstanding Customer Service Experience."
"CVS Caremark is extremely pleased that J.D. Power and Associates has again certified the Caremark Customer Care Centers for customer service excellence," said Howard McLure, President of Caremark Pharmacy Services. "This is a testament to our longstanding commitment to delivering industry leading customer service. I congratulate our customer care teams and all of our colleagues across the company who support them. As the nation's leading provider of pharmacy services, we are proud of our customer care colleagues who work hard every day to help improve the quality of life for our customers."
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