CVS Caremark benefits from engaging stakeholders from key external and internal groups. Below are some of the ways we engage and encourage communication with our stakeholders.
| Stakeholder |
Examples of Engagement |
| Colleagues |
- Regular communication e-mails and voicemails from management
- Employee publications
- Code of Conduct and Ethics Hotline
- Intranet sites
- Employee Engagement Survey
- Problem solving/issue resolution process
- Networking groups
- Ongoing training programs and career development initiatives
- Wellness programs and initiatives
|
| Customers |
- Internet sites
- Annual tracking studies
- CVS Advisory Panel
- Customer relations program and hotline
- ExtraCare customer loyalty program
- Trends Report for PBM customers
|
| Stockholders |
- Regulatory disclosures and reporting
- Stockholder proposals
- Annual meeting of stockholders
- Annual Analyst/Investor Day
- Quarterly earnings conference calls
- Presentations at industry conferences
- Comprehensive investor relations area on Web site
- Information for contacting directors posted on Web site
- Communication with individual and institutional investors
- Proactive domestic and international road show program
- Responsiveness to informational needs of equity and fixed income analyst
|
| Suppliers |
- Supplier education forums on sustainable packaging
- Supplier Summit
- Supplier Code of Conduct and Ethics Hotline access
|
Local Communities
and Partners |
- Employee volunteerism initiatives
- Charitable giving programs
- Community outreach efforts (e.g. pharmacists in the community, CVS Samaritan Vans and disaster relief)
- CVS Caremark All Kids Can, our signature program
- Partnerships with various nonprofit organizations
- Sponsorships of charitable sporting events
|
| Regulators |
- Site visits and inspections
- Regulatory disclosures and reporting
|