Stakeholder Engagement

CVS Caremark benefits from engaging with stakeholders from key external and internal groups that are aligned with our goal of improving health outcomes while lowering overall health care costs. We continually review our participation in trade associations and advocacy groups based upon the issues that are most critical to CVS Caremark as a health care business. We also seek to actively engage with customers, suppliers and community stakeholders in areas where we live and work. Below are some of the ways we engage and encourage communication with our stakeholders.

Stakeholder	Examples of Engagement
Colleagues	Regular communication via e-mail, voicemail and Town Hall meetings Employee publications Code of Conduct and Ethics Hotline Employee intranet portal Employee Engagement Survey Problem solving/issue resolution process Networking groups Ongoing training programs and career development initiatives Wellness programs and initiatives
Customers	Internet sites Annual tracking studies Advisory Panels Customer relations program and hotline ExtraCare customer loyalty program Trends Report for PBM customers
Stockholders/Bondholders	Regulatory disclosures and reporting Stockholder proposals Annual meeting of stockholders Annual Analyst/Investor Day Quarterly earnings conference calls Presentations at industry conferences Comprehensive investor relations area on Web site Information for contacting directors posted on Web site Communication with individual and institutional investors Proactive domestic and international road show program Responsiveness to informational needs of equity and fixed income analysts
Suppliers	Supplier education forums on sustainable packaging Supplier Summit Supplier Code of Conduct and Ethics Hotline Access Supplier Diversity Initiative
Local Communities and Partners	Employee volunteerism initiatives Charitable giving programs Community outreach efforts (e.g., pharmacists in the community, CVS Samaritan Vans and disaster relief) CVS Caremark All Kids Can, our signature program Partnerships with various nonprofit organizations Sponsorships of charitable sporting events
Regulators	Site visits and inspections Regulatory disclosures and reporting
* Trade Associations	Association of Health Insurance Plans (AHIP) Convenient Care Association (CCA) Human Resources Policy Association (HRPA) National Association of Boards of Pharmacy (NABP) National Association of Chain Drug Stores (NACDS) New England Council Pharmaceutical Care Management Association (PCMA) US Chamber of Commerce

* The listing of our trade association memberships is not all-inclusive because we belong to many industry and issuerelatedgroups at the local, state and federal levels. We list those organizations where CVS Caremark plays a leadership role.

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