Stakeholder Engagement

CVS Caremark benefits from engaging stakeholders from key external and internal groups. Below are some of the ways we engage and encourage communication with our stakeholders.

Stakeholder	Examples of Engagement
Colleagues	Regular communication e-mails and voicemails from management Employee publications Code of Conduct and Ethics Hotline Intranet sites Employee Engagement Survey Problem solving/issue resolution process Networking groups Ongoing training programs and career development initiatives Wellness programs and initiatives
Customers	Internet sites Annual tracking studies CVS Advisory Panel Customer relations program and hotline ExtraCare customer loyalty program Trends Report for PBM customers
Stockholders	Regulatory disclosures and reporting Stockholder proposals Annual meeting of stockholders Annual Analyst/Investor Day Quarterly earnings conference calls Presentations at industry conferences Comprehensive investor relations area on Web site Information for contacting directors posted on Web site Communication with individual and institutional investors Proactive domestic and international road show program Responsiveness to informational needs of equity and fixed income analyst
Suppliers	Supplier education forums on sustainable packaging Supplier Summit Supplier Code of Conduct and Ethics Hotline access
Local Communities and Partners	Employee volunteerism initiatives Charitable giving programs Community outreach efforts (e.g. pharmacists in the community, CVS Samaritan Vans and disaster relief) CVS Caremark All Kids Can, our signature program Partnerships with various nonprofit organizations Sponsorships of charitable sporting events
Regulators	Site visits and inspections Regulatory disclosures and reporting

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