All CVS Caremark employees receive training – from our pharmacy staff to store colleagues, as well as our colleagues in other divisions of the company. Nearly 50 training and development programs exist across the company, including our Emerging Leaders Program. Promoting from within is another way we help our colleagues advance their careers.
First introduced in 2001, the Emerging Leaders Program works to develop the skills of our high-performing store managers, pharmacists and pharmacy supervisors and other field managers who are potential candidates for promotion. Participants attend development sessions that focus on leadership competencies and building functional skills and knowledge. They are also provided with on-the-job development opportunities to further enhance their leadership skills. Throughout this process they have access to coaching and development experiences to support their training.
Most colleagues who are promoted to field management positions are graduates of the Emerging Leaders Program. In 2008, the Emerging Leaders Program prepared more than 160 colleagues for District Manager, Region Manager and Pharmacy Supervisor roles.
When filling new or vacant positions within our company, we strive to look internally first so our colleagues have opportunities to progress their careers. In addition, colleagues can work on their own career development options through CVSLEARNet, an online resource that helps them access, track and manage their career development at CVS Caremark. For example, in 2008, more than 70 percent of field management job openings were filled with internal candidates.