1 Referenced by Kenneth E. Thorpe, Ph.D., in an address to the House Appropriations Subcommittee on Labor, Health, Human Services, Education and Related Agencies on Thursday, February 14, 2008. His reference list cites NEJM, “The Quality of Health Care Delivered to Adults in the United States”, 348:2634-2645.
2 CVS Caremark 2008 data based on pilot program (PCI) in CVS stores
Improving Health Outcomes
Prescriptions are written that never get filled. People stop taking their drugs when they feel better. Or, they never order the refill, have the test, come back for the check-up as the doctor requested. These are gaps in care and they have a cost—to the individual patient and the plan they belong to.
We believe that behind every gap in care is a gap in information and communication. That’s why we built an evidence-based foundation for proactive pharmacy care. Our clinical solutions, specialty guideline and health management programs—even the care protocols at our MinuteClinic retail-hosted health centers—are based on nationally established clinical guidelines. And the technology behind proactive pharmacy care allows our clinicians and practitioners to review an individual’s claims history along with those guidelines to identify lapsed prescriptions and other gaps in care that can be addressed right at the point of service. We’re finding that proactively addressing these gaps improves results: 35 percent of consumers accept their CVS Pharmacist’s offer to fill lapsed prescriptions. 2
From refill reminders to evidence-based plan design to ePrescribing, proactive pharmacy care engages people and providers to help your plan close the gaps.
How Proactive Pharmacy Care Can Help
Adherence
To increase adherence—awareness, information, answers
Condition Management
Reducing cost, increasing adherence through evidence-based plan design and ongoing support
Physician Engagement
Adding to what the prescriber knows—ePrescribing, Clinical Consultant pharmacists